Policies
Guidelines that help us maintain the atmosphere you came for.
House Guidelines
These aren't rules for rules' sake—they're what makes Monk by the Lake the quiet sanctuary it is. We ask all guests to honor them.
Quiet Hours
9:00 PM – 8:00 AM: We maintain quiet hours throughout the property. This means keeping voices low, avoiding loud activities, and being mindful of sound that carries across water.
Smoking
Smoking is not permitted indoors. If you smoke outdoors, please use designated areas and dispose of materials properly. We're in a forest—fire safety is paramount.
Visitors
To maintain the retreat atmosphere, we don't allow day visitors. All guests must be registered at booking.
Nature & Wildlife
Please stay on marked paths, don't feed wildlife, and leave no trace. The forest and lake were here long before us; we're guests of the land.
Booking Terms
Reservations
For one-night stays, full payment is required. For stays of 2 nights or more, we work with a 50% advance payment system. Your reservation will be confirmed once you make the payment and send the receipt. The remaining balance can be paid upon arrival at the property via cash, bank transfer, or credit card.
Cancellation & Date Changes
- Once your reservation is confirmed, cancellation is not possible
- You may change your dates once, with at least 15 days notice before check-in
- Date changes are not available for special periods (New Year, holidays, etc.)
- Approved date changes will be evaluated at current prices
- No refunds for early departure after check-in
Damages
Guests are responsible for any damage to accommodations or property beyond normal wear. Please report any issues immediately so we can address them.
Privacy Policy
Information We Collect
When you book or inquire, we collect: name, email, phone number, and any information you provide about your stay preferences. We do not sell or share this information with third parties.
How We Use Your Information
- To process and manage your booking
- To communicate about your stay
- To send our newsletter (if you opt in)
- To improve our services
Cookies
This website uses minimal cookies necessary for basic functionality. We don't use tracking cookies or third-party analytics.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time. Contact us at info@monkbythelake.com.
Liability
Guests use facilities at their own risk. We are not liable for injury, loss, or damage to personal property. Travel insurance is recommended. The lake and forest are natural environments—please exercise appropriate caution.
Questions
If you have questions about any of our policies, please don't hesitate to contact us before booking. We're happy to clarify anything.